Auto Repair in San Ramon, CA

I am pleased to say that the Valley Import Center staff are friendly. Their mechanical knowledge, integrity, and efficient workflow gives me the incentive and confidence to be a repeat customer.

After 2-4 visits and 2-5k spent at this place, I truly question their ethics and taking accountability. As I always kept my wits about this place and their $180 “diagnostic” charge that they nail you with, even if you complete the service that costs thousands. Last major repair I had done at this place, my car has leaked antifreeze. I took it in a week after, they said they fixed it but it turns out I need to top it off every 2-3 weeks. It has been 3 or so months since the last major repair and I haven’t had the time to take my car back. Best to know they will use this to their advantage. Everyone is in business to make money, however, this doesn’t mean the customers best interest is first.

After 2-4 visits and 2-5k spent at this place, I truly question their ethics and taking accountability. As I always kept my wits about this place and their $180 “diagnostic” charge that they nail you with, even if you complete the service that costs thousands. Last major repair I had done at this place, my car has leaked antifreeze. I took it in a week after, they said they fixed it but it turns out I need to top it off every 2-3 weeks. It has been 3 or so months since the last major repair and I haven’t had the time to take my car back. Best to know they will use this to their advantage. Everyone is in business to make money, however, this doesn’t mean the customers best interest is first.

Fantastic service! Rob, Mike and Jeff are a 5-star team.

Thank you for taking such good care of my cars over the past 39 years. I wish every business had customer service like Valley Import Center--the world would be a better place!

Great service!!

Always a professional place to bring your automobile!!

Awesome, honest service as always. Been bringing my cars here for 20+ years, will be doing so for the next 20! Valley Import can't be beat!

Thorough and thoughtful. They take very good care of my car and are easy to work with.

SR Valley Import Center laid an EGG regarding quality and service. Picked up my Honda truck after oil change, transmission fluid, and transfer case fluid change. I reviewed the work receipt before pickup and more carefully after I got home. They forgot to do the transfer case fluid change but told me that I could not return that day to complete the service. Come back next Monday - a week later for their next appointment based upon our schedules. I took my truck into the honda dealer the same afternoon and they were able to complete the service prior to my trip....Friendly but not necessarily accountable regarding their service quality. My first time visit based upon "high praise" from my neighbor...DOHHHHH!