Valley Import Center
Just Terrible ! Was charged $85 for a Brake inspection that wasn't disclosed at time of appointment scheduling only to learn after that other shops do it for free. When I asked about it I was told "Oh well, to bad" ! Felling ripped off. Lots of auto shops in San Ramon... I would try one of the others.
Sorry you were disappointed in the process Ted. We provided you with a written estimate for the cost of the brake inspection you when you dropped off your car - which you signed. That authorized the work and the cost. We cannot help that you found a supposedly free alternative after that time and we don't honor competitor coupons. For your future information, estimates provided over the phone are just that - and while we often provide verbal estimates over the phone when requested, customers should be aware that those estimates are not binding until written and signed by the customer. And we're required by law to get your authorization before doing any work.
- Valley Import Center