Auto Repair in San Ramon, CA

This is the 2nd year that I brought my car Valley Import Center in San Ramon for an annual checkup and some major electronic repairs. A critical electronic component needed to be replaced but was not available until the end of the week. By the end of the week, I was informed to wait for another week as the component had not been shipped from Germany to the supplier in Concord yet. By the end of next week, the supplier still had not had the component yet. On the following week the component arrived and I got my car back. I was lucky not needing a car during those 2 weeks. I wished that I have had my car to drive while the part was being ordered (I don't know, may be it's just too much trouble for the shop to re-install the old component while the part was being ordered). My car was fixed to my satisfaction. There was no unnecessary repair or extra charge. The car was taken to a car wash before giving back to me. I lived in Danville about 7 miles away and was given a ride to my home after dropping my car and a ride from my home to pick up the car. It's very easy to make an appointment and the staff were courteous. The price was reasonable.

I am always pleased with the service and the courtesy of every employee at Valley Import. I feel confident recommending them to any and all of my friends.

Thanks for the reminder call Jeff! It's just one of the "customer service" things you do so well.....

Better price than dealer for 15,000 service Clean shop, efficient, received when promised

Another great experience at Valley Import Center. We have 4 cars close to 100,000 miles or more, so it's uper important to get them all in for regular service. They send me email reminders and keep track of the big things, but also the small things like windshield wipers. Never got that kind of attention to detail from the dealer.

Took my car here for the first time and had a great experience. The service manager, Jeff, was very professional and did a great job having his team research, diagnose and fix my car's problem. Even after coming up with an initial diagnosis, they did further testing and found the real source of the problem without performing a needless repair. I was really pleased with the updates they provided regarding progress and how they set my expectations. Hopefully my future visits will go just like this one.

Took my car here for the first time and had a great experience. The service manager, Jeff, was very professional and did a great job having his team research, diagnose and fix my car's problem. Even after coming up with an initial diagnosis, they did further testing and found the real source of the problem without performing a needless repair. I was really pleased with the updates they provided regarding progress and how they set my expectations. Hopefully my future visits will go just like this one.

Easy to work with, mindful- and high quality all around - very customer focussed! Their recommendations for things to be done are valuable They are able to solve also complicated problems (like getting parts for 27 year old European car!) Would they not be there somebody would need to invent them! Juergen Habermeier

I first brought my car in for a checkout of the brakes for a sqeaking sound at the front of the car that my dealership mechanic said they needed to investigate with microphones on the chassis to pinpoint! This noise had been going for several years before the pros at SRVIC quickly and accurately identified and fixed the problem. Since then, I have had several issues on my 10 year old vehicle repaired. I had planned on selling and getting a new car in the next year or so; with the care I've been getting, I have no plans for a new car as long as this one is serviced by SRVIC. Maybe I'll snag a spot on the 250,000 mile club!

great shop to take your cars to. They work on many makes and models.